We pride ourselves on providing a fast, reliable and discreet delivery service on all orders placed with us. ID Lubricants Ltd uses Royal Mail 1st Class delivery, Royal Mail Next Day Delivery and International Signed for services to ensure your order is delivered to you on time.
ID Lubricants delivery estimate times
Royal Mail 1st Class (1-3 Working Days)
Royal Mail Next Day Delivery (1 Working Day)
International Signed For Delivery (Europe- 6-8 working days)
International Signed For Delivery (USA & Rest of World- 7-9 Working days)
Please Note: All orders placed before are dispatched the same day. Orders placed after this time will be dispatched the following working day. We cannot guarantee next day delivery unless you specifically select this option.
What do I do if my order does not arrive?
If you do not receive your order within the specified time, we recommend that you first check with your local sorting office in case it has been returned there if you were not in when it was delivered. Alternatively please call us on 0845 3700377 and we will be able to help.
How will my order be packaged?
All orders we send out are packaged in a plain brown envelope with your address label on the front. This means your order is 100% discreet. If you select the ‘Next Day Delivery Service’ Royal Mail requires us to have a return address label on the parcel. This will say ‘Creative Conceptions Ltd’ meaning there is no way of identifying us as the sender.
How will my order appear on my bank statement?
Your credit or debit card statement will show a charge to Creative Conceptions Ltd and will not state the name of the product purchased.
If you have any questions about our delivery service please email firstname.lastname@example.org