Shipping & Returns

Delivery:

We aim to dispatch all completed orders received before 3pm Monday – Friday  (Excluding Bank holidays) the same day. Orders placed after 3pm, during Bank Holidays or over the weekend will be dispatched the next working day.

 Deliveries within the UK

We offer three main delivery options for UK customers. Depending on the delivery option you select during the checkout process your order will be sent by either Royal Mail or Interlink Express.

Service	Delivery Time	Price
Second Class	2-3 Working Days	£2.25
Royal Mail Tracked 48	3-5 Working Days	£3.95
Guaranteed Next Day Delivery. (Excluding Northern Ireland)	Next Day	£5.95
Special Delivery Before 1pm Order Placed before 3pm Monday - Thursday (Excluding Bank Holidays) with Special Delivery selected. UK Mainland Only	Next Day	£6.95
Special Delivery - Saturday (up to 500g) Order must be placed before 3PM Friday UK Mainland Only	Saturday Delivery	£9.85

European Deliveries

All European deliveries will be shipped using Royal Mail services. Prices for all European deliveries will be dependent on the items ordered, taking into consideration the size and weight of the packaging. The website will provide a shipping cost at the checkout for all European items before payment is taken from the customer.

International, Worldwide Deliveries

All international and worldwide deliveries will be shipped using Interlink services. Prices for all international and worldwide deliveries will be dependent on the items ordered, taking into consideration the size and weight of the packaging. The website will provide a shipping cost at the checkout for all international and worldwide items before payment is taken from the customer.

International Orders – Customs & Duties
For customers ordering from outside the UK, your purchase may be subject to additional customs charges, import taxes, or handling fees once it reaches your country. These costs are determined by local authorities and will vary depending on the destination and value of your order. As these charges are outside of our control, we recommend contacting your local customs office for guidance before completing your purchase.

 

Returns: 

We hope you’ll be very happy with the products you purchase from our online store (and even happier after using them!)

In the event that you are not happy with any product that you have purchased from us, you can return it within 30 days after the original purchase date and get a full refund. Please bear in mind that the item must not be used (no thank you!) and must be returned in the state you received it – unopened and in the original packaging.

If you are unhappy with your purchase, simply contact a member of our lovely customer services team on 01636 703454 or email sales@idlube.co.uk. We will provide you with a returns form to complete and return with your order.

Once your purchase has been safely returned to us, someone from our team will be in touch by email to notify you that your refund has been processed. You will be refunded directly back to the original payment card. Please expect the money to be refunded within 14 days of us receiving the product.